How to Change Your SASSA Phone Number Without OTP?

If you lost access to your old phone or can’t receive your OTP, updating your SASSA phone number becomes tricky. Without the correct number, you can’t get payment alerts or status updates. Here’s the official, verified way to fix it safely and quickly.

How to Change Your SASSA Phone Number Without OTP? (Quick Answer)

To change your SASSA phone number without an OTP, visit your nearest SASSA office with your South African ID and proof of residence. Ask a SASSA officer to update your number manually. You can also call 0800 60 10 11 or email [email protected]
with your ID copy, old, and new number for verification.

Why You Might Need to Change Your SASSA Phone Number?

Your registered SASSA number is essential for identity verification, payment updates, and OTP security. If you’ve changed your SIM card, lost your phone, or blocked your old number, you must update your contact details to continue receiving your SRD R370 grant notifications.

According to the South African Social Security Agency (SASSA), any mismatch or inactive number may delay communication about grant approvals, payment dates, or reapplications. That’s why keeping your phone number updated ensures smooth, uninterrupted payments.

How to Change Your SASSA Phone Number Without OTP? (Step by Step)

Follow the below steps to change your SASSA Phone Number without OTP.

1. Visit Your Nearest SASSA Office (Recommended Method)

The most reliable way to change your phone number without an OTP is by visiting your local SASSA office. Officials can verify your identity in person and securely update your number.

What You Should Bring

• Valid South African ID (ID card, green ID book, or passport).
• Proof of residence such as a utility bill or lease agreement (some offices request this).
• Old phone number (if you remember it).

Steps to Follow

1. Locate your nearest SASSA office using the contact section on www.sassa.gov.za.
2. Inform the officer that you’ve lost access to your old number and need to update your SASSA contact details.
3. Provide your ID and any other requested documents.
4. The official will verify your identity and update your new number in the system.

Why This Method Works Best

This method provides direct verification, reducing fraud risks. You can also get help with other SASSA issues, like payment delays or account suspensions, during your visit.

2. Call the SASSA Helpline (Toll-Free)

If you cannot visit an office due to distance or mobility issues, you can contact the SASSA National Call Centre.

Helpline Number: 0800 60 10 11

Steps

1. Call the toll-free number during working hours (Monday–Friday, 8 AM to 4:30 PM).
2. Explain that you’ve lost access to your registered number and can’t receive OTPs.
3. Provide your ID number, old phone number (if available), and new number.
4. The agent will guide you through verification steps or advise you to email supporting documents.

Benefits

• Direct support from trained SASSA staff.
• No need to travel immediately.
• Guidance tailored to your specific case.

If the issue can’t be resolved over the phone, the agent will refer you to the nearest SASSA office or advise on sending documents via email.

3. Submit a Written Request via Email

You can also change your number by emailing SASSA with proper identification. This is useful if you want to handle the process remotely.

Steps

1. Write a short, clear email explaining that you need to update your phone number because you cannot receive an OTP.
2. Include the following information:
   • Full name and surname
   • ID number
   • Old phone number (if available)
   • New phone number
3. Attach a certified copy of your ID (certified at a police station or by a commissioner of oaths).
4. Send your email to [email protected] or your regional SASSA email listed on the official website.

Advantages

• Convenient for users in remote areas.
• Can be processed without visiting an office if documents are valid.

Tip: Always use the same email address used in your previous SASSA communication to ensure easy verification.

4. Update Your Number at a Post Office or Payment Point

If you collect your SRD R370 grant through a Post Office or designated pay point, you may be able to request an update during collection.

Steps

1. Visit your usual payment location with your ID document.
2. Ask the staff if they can help update your number in the SASSA system.
3. Provide your new phone number and explain that your old number is inactive.

Advantages

• Suitable if you already collect payments physically.
• Often quicker if the site is integrated with SASSA’s data system.

However, not all Post Office branches can process phone updates. If staff cannot assist, they will refer you to the nearest SASSA regional office.

5. What If You Still Can’t Update Your Number?

If none of the above methods work or your update request is pending, here’s what to do:

• Reapply for the SRD grant using your new number at https://srd.sassa.gov.za.
• During reapplication, your new number becomes your active contact for all future communication.
• Ensure the SIM card is RICA-registered under your name, as SASSA only verifies active, legal mobile numbers linked to valid ID holders.

Final Takeaway

Updating your SASSA phone number without an OTP is completely possible through official channels like SASSA offices, the toll-free helpline, or email submission. Always use your own ID, RICA-registered SIM, and verified documents to prevent delays or fraud.

Keeping your contact details updated ensures you receive every important SRD R370 grant alert, securely and on time.

Frequently Asked Questions

Q. Can I change my Number Online without OTP?

No, not directly. The system requires OTP verification for online updates. If you’ve lost access, you must visit a SASSA office or email verified documents.

Q. How long does it take to Update my SASSA phone number?

It usually takes 5–7 working days, depending on the verification queue and office workload.

Q. What happens if I don’t update my phone number?

You won’t receive payment notifications, OTPs, or updates about your SRD status, which may delay access to your funds.